One of my primary goals at work is to improve the search function in our knowledge base. There are a handful of tools in ServiceNow to make this happen, but one of the most powerful is using meta. Continue reading “Meta Maps to Improve SEO for Knowledge in ServiceNow”
As a leader, you soon learn: You can’t please all people all the time. Continue reading “Leaders Can’t Be People-Pleasers”
I haven’t talked much about my day job, so I thought I might change that up. I work at a local university and although my title is IT Coordinator, my daily work is more analogous to a knowledge manager. So today I’m going to share some of what I do in my job, and some of the challenges in knowledge management as a field. Continue reading “Challenges in Knowledge Management”
I learned today that “salmagundi” is a word meaning:
- a mixed dish consisting usually of cubed poultry or fish, chopped meat, anchovies, eggs, onions, oil, etc., often served as a salad.
- any mixture or miscellany.
(Thanks, Dictionary.com, for the definition.)
I’m using the latter definition, as today’s blog is a bit of miscellany. Continue reading “Salmagundi!”
This is my weekly progress report for Monday, January 8 to Sunday, January 14.
Having a day job means that I get to dream about my ideal work day quite a bit. This is the alluring charm of idealizing something from a distance: It simply doesn’t have the freedom to bump up against the real. Continue reading “Ideal Work Day”